Cancellation & Refund Policy
Last updated: October 2026 · Transparent terms regarding digital purchases and our unwavering commitment to couple support.
No Refund Policy on Purchases — Backed by 100% Dedicated Help & Support.
Because WedInvites provides instant digital fulfillment — immediately provisioning your custom template code, dedicated vanity domain slug, high-speed cloud CDN hosting, and RSVP collection engines upon checkout — all sales and purchases are strictly non-refundable and final once completed.
However, you are never on your own. We stand firmly behind every couple with our 100% Help & Technical Support Guarantee. If you experience any challenge, confusion, or need custom adjustments, our support engineers will actively step in to assist and resolve it until your wedding invitation is completely flawless.
Event dates, itineraries, venues, and audio tracks can be edited unlimited times until your wedding day at zero cost.
Stuck on formatting or audio? Our support team will directly format and tune your invitation for you.
Priority email support with average response times under 2 hours.
1. Nature of Instant Digital Goods & Non-Refundability
WedInvites creates personalized, software-driven digital celebration portals. When a payment is completed:
- Your unique web URL slug (e.g.
wedinvites.in/your-name) is permanently registered and locked for your celebration. - High-availability cloud media buckets, PostgreSQL database rows, and edge servers are provisioned immediately.
- Proprietary 3D animation code, shaders, and licensed soundtrack engines become accessible for immediate distribution to your guests.
Because these digital assets cannot be “returned” like physical goods, we do not offer refunds, partial refunds, or chargebacks once an order is placed and digital access is unlocked.
2. How We Support You if You Encounter Any Issues
While purchases are non-refundable, our team guarantees that no couple is left dissatisfied. If you run into any hurdle, our engineering and support team provides active resolution:
- Date & Venue Postponements: If your wedding schedule or location changes due to unforeseen events, you do not need to buy a new invitation. Simply update your dates and venue details in your dashboard, or ask our support team to update it for you free of charge.
- Custom Audio Tuning: If you want a specific family song, qawwali, or instrumental piece synced to your page, send us the file and our audio team will balance and link it.
- Layout & Device Compatibility: If an older device or guest browser experiences rendering issues, our frontend engineering team will test and resolve the compatibility issue.
3. Erroneous Duplicate Payment Protection
In the rare event that you are charged twice due to a network interruption, bank glitch, or accidental double-click during Razorpay checkout:
- We will gladly verify the duplicate transaction record against our payment logs.
- 100% of the duplicate transaction amount will be refunded directly to your original payment method (bank account, credit card, or UPI) within 5 to 7 business days.
To request a duplicate charge verification, email your transaction details to support@wedinvites.inwith subject “Duplicate Charge Verification”.
4. Contact Support & Help Desk
We are committed to making your celebration magical. Reach our support desk through any of the following channels:
WedInvites Customer Support & Help Desk
General Support Email: support@wedinvites.in
Billing Inquiries: support@wedinvites.in
Support Hours: 7 days a week, 9:00 AM – 10:00 PM IST